Core Values
Our Mission
To provide quality veterinary care for our patients while building lasting relationships, a valuable and compassionate service to our clients in a way that is sustainable and ethically conscious. Veterinary care starts with trust and is strengthened by commitment and continual improvement.
To provide our staff with a happy, collaborative and safe working environment. To treat each other with kindness, empathy and respect. To inspire our team to develop themselves both personally and professionally. To support our staff through both the rewarding and difficult moments of veterinary life.
Our Vision
To provide excellent service to our clients and their pets in Pontypool and the wider Torfaen region. To educate our clients in a supportive and nonjudgmental way and to promote responsible pet ownership.
Our Core Values
Integrity and Authenticity
Consistently choosing to behave with professionalism and integrity. To do what is in the best interests of our patients, our team and the organisation. Being accountable for our actions and continually learning from them. Communicate honestly with clients and colleagues treating everyone with kindness, empathy and respect.
Collaboration
Working together to our strengths, sharing knowledge, encouraging and helping each other to develop confidence and skills. To create an inspiring, safe working environment. Working within our community, supporting and educating pet owners and their family members on responsible pet ownership. To increase awareness of our impact on the environment and to wildlife. To continually improve our waste reduction and recycling. To help and support local businesses that are the foundation of our wonderful community.
Excellence
Committing to working on our personal and professional growth so that we foster a mature, supportive working environment. To provide an excellent standard of care, to promote optimal patient welfare. To keep up to date with best practice and keep investing in our staff and equipment.